Frequently Asked Questions
Quick answers to the most common questions about our jewelry, orders, and services.
Do you offer ring resizing?
Yes—most rings can be resized. Contact support with your order number and target size before shipping. Custom or certain designs may require remaking.
What is your return and exchange policy?
Returns are accepted for unworn items in original condition with tags. Custom and engraved pieces are typically final sale. Review our Returns Policy for specifics.
How long does shipping take?
Orders ship after quality checks. Standard domestic delivery is typically a few business days; expedited options are available at checkout. See Shipping & Delivery.
Do you offer in-store pickup in Astoria, NY?
Yes—pickup can be arranged after your order is ready. You’ll receive an email with pickup instructions and hours.
Are your diamonds natural or lab-grown?
We offer both. Each product page specifies the diamond type. All stones are disclosed and sourced from reputable suppliers.
Do items come with certification or an appraisal?
Appraisals for insurance can be provided upon request. Check the product page or contact us.
Can you make a custom ring?
Yes. We handle design, CAD, and production. Typical timelines run several weeks depending on complexity. Start here: Custom Jewelry.
What metals do you use?
Primarily 14kt and 18kt gold (yellow/white/rose) and platinum, selected for durability and long-term wear.
How do I find my ring size?
Use our printable guide or request a sizer. When in doubt, visit us in Astoria, NY for a professional measurement.
Do you offer repairs or warranty service?
We stand behind our craftsmanship. We offer repairs, cleaning, and inspections. Message us with photos for a quick assessment.
What payment options do you accept?
Major credit/debit cards and popular digital wallets are supported.
How should I care for my jewelry?
Store pieces separately, avoid harsh chemicals, and clean gently with a soft brush. Schedule periodic professional cleaning for longevity.