Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Customer is responsible for the return costs.
Please note our return and exchange policy timelines begin when your purchase is available for shipment or pickup.
What products aren't eligible for return?
- Orders outside of our 30-day return policy (including Layaway orders).
- Rings that have been resized or modified.
- Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $40 to remove the custom engraving.
- Personalized fine jewelry such as name rings.
- Items that have been previously exchanged.
- Custom designed jewelry.
- Any orders that were altered while in process.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.